Having a reliable power bank like Baseus is a lifesaver when our devices run out of battery on the go. 

But what happens when your Baseus power bank itself won’t charge? It’s frustrating, but fear not!

In this blog post, we’ll explore some common reasons why your Baseus power bank might not be charging and how to fix it, so you can stay powered up whenever and wherever you need it.

Baseus Power Bank Not Charging

Check the cable and USB charging socket

To troubleshoot a Baseus power bank that isn’t charging, the initial step involves checking the cable and USB charging socket. Ensure the cable is properly inserted into the charging port, and the power connector on the power bank is snugly fitted into the socket.

If connections are secure and the power bank still isn’t charging, the next course of action is to try a different power cable. Poor-quality cables might hinder charging rates and may not support the fast-charging technology the power bank requires.

If the power bank persists in not charging, it’s advisable to use a wall socket for charging instead of a computer or laptop. The output current from a computer or laptop USB port typically hovers around 0.5 A, which isn’t adequate for charging a power bank.

Clean the charging port:

Another potential solution is to clean the charging port. Accumulated dust or debris might hinder the cable from establishing a proper connection.

To clean the charging port, you can use a small brush or a toothpick to gently remove any debris. Alternatively, a can of compressed air can be utilized to blow out any dust or debris lodged inside the port.

After cleaning the port, attempt charging your power bank again to determine if the issue has been resolved. If the problem persists, it could indicate a more serious issue like a damaged charging port or a faulty battery.

Reset the Power Bank:

Occasionally, a power bank might cease charging due to a software glitch. In such instances, resetting the device can often resolve the issue. To reset a Baseus power bank, adhere to these steps:

  • Disconnect the power bank from any power source or connected devices.
  • Press and hold the power button for a minimum of 15 seconds to power it off entirely.
  • Wait approximately 30 seconds.
  • Press and hold the power button again for several seconds to power it back on.

Check for bugs in the program:

If your Baseus power bank isn’t charging properly and consistently displays 96% even after being connected for more than 12 hours, it’s likely there’s a glitch in its programming.

This glitch could lead to the power bank showing an inaccurate battery percentage, even though it might still be fully charged and capable of effectively charging devices.

While this situation can be frustrating, it’s important to acknowledge that the power bank might still be functioning correctly despite the misleading indicator.

If you encounter this issue, reaching out to Baseus’s support team for assistance, such as requesting a return or replacement, could be a viable solution. Their expertise may help resolve the problem or offer alternative options to ensure your satisfaction with the product.

Check the charging device:

If you encounter issues with your Baseus power bank not charging your devices, it’s crucial to verify the specifications of the charging device. Confirm that it meets or exceeds a power output of 3 watts (3W).

Should the charging device fall short of this threshold, the power bank might activate an automatic shutdown within 60 seconds of connection.

This safety feature is in place to prevent potential damage to the power bank and ensure efficient charging. Therefore, using a charging device with an output of at least 3W is advised to maintain uninterrupted charging sessions with your power bank.

Disassemble the power bank

Disassembling your Baseus power bank to troubleshoot charging issues is generally not recommended, as it could void the warranty and potentially lead to further damage.

However, if your power bank is already out of warranty and you’ve exhausted all other troubleshooting steps, disassembly might be considered as a last resort.

Keep in mind that this process requires technical expertise, including soldering and electrical repair skills, and should only be attempted by those with experience in electronics repair.

If you choose to proceed with disassembly, approach it with extreme caution. Carefully dismantle the device and inspect its components for any signs of damage or corrosion.

Clean or replace any damaged parts as needed. It’s crucial to follow precise steps and handle the components delicately to avoid causing additional harm to the power bank.

If you’re determined to proceed with disassembly, instructional videos demonstrating the process can be found online. However, exercise caution and be aware of the associated risks.

If you’re uncertain or uncomfortable with the process, it’s advisable to seek professional assistance or consider replacing the power bank entirely. Remember, prioritizing safety and preserving the device’s integrity is paramount.

Check for Battery Damage:

If your Baseus power bank isn’t charging, one potential issue to investigate is battery damage.

If you notice instability in the USB socket of your power bank or encounter difficulty inserting cables, it could be a sign of internal damage.

Moreover, if the power bank’s LED lights fail to illuminate when connected to a power source, it suggests an internal malfunction, possibly related to the battery.

To assess for battery damage, attempt charging your power bank via a wall socket instead of a laptop USB port.

If the power bank still fails to charge, it’s probable that the battery has suffered internal damage and may require replacement or repair.

For a more thorough examination, you can utilize a battery capacity tester, a device designed to accurately measure battery capacity. To assess the power bank’s battery using a capacity tester, follow these steps:

  1. Completely discharge your power bank.
  2. Connect the USB voltage current meter to the USB power source.
  3. Commence charging the empty power bank and start the timer, noting the initial Amp reading.
  4. Record the final Amp reading just before the power bank reaches full charge, as there will be no current flow when fully charged.
  5. Calculate the mAh based on the Amp reading and charge duration time.

If the calculated mAh significantly deviates from the power bank’s rated capacity, it may indicate battery damage or degradation. Additionally, if the power bank struggles to charge or retains a charge for a brief period, it could signify battery damage.

If your power bank is still within warranty, consider contacting the manufacturer for assistance with repairs or a replacement.

Seek Professional Help:

If you’ve exhausted all troubleshooting options, it’s advisable to reach out to Baseus customer support. Provide them with comprehensive details regarding the steps you’ve taken and the ongoing issues you’re facing.

Customer support can provide tailored assistance, offering precise instructions or arranging for a replacement power bank if required.


Encountering charging issues with your Baseus power bank can be a real headache, but by following these troubleshooting tips, you can often get it back up and running in no time.

Remember to check your cables, clean the ports, and if all else fails, reach out to Baseus customer support for assistance. With a little patience and know-how, you’ll have your Baseus power bank charging like a champ again in no time!

Winston, an experienced engineer with over 10 years in the tech industry, graduated from Stanford University. Having worked with renowned tech leaders like InnovateTech, Nexus Solutions, and Quantum Systems, his expertise shines through in his blog, Tech Fixes, where he shares practical solutions to common product issues.