Logitech G915 is renowned for its cutting-edge features and advanced technology, but like any electronic device, it can encounter any issues.
One frustrating problem that users may encounter is the Logitech G915 not charging.
In this comprehensive guide, we will explore 7 potential fixes for this issue, ensuring a smooth and uninterrupted gaming or working experience.
First and Foremost:
There are three essential things to consider when respecting your time as a reader:
If you’ve recently bought a Logitech G915 and it’s not charging right away, it’s advisable to ask for a refund.
Save both your money and time. There are other keyboards available at the same price point, like “Red Dragon K552 Mechanical Gaming Keyboard” and “Razer BlackWidow V3” which offer better performance.
Typically, the Logitech G915 has a lifespan of 3-4 years of perfect working. If you’ve used it for this duration, you’ve already received good value for your money.
At this point, if it’s not charging, it might be at the end of its functional life. Attempting fixes might provide a temporary solution, but it’s likely to last only 1-2 more months.
If you’re relying on a fixed keyboard for regular use, there might be better ideas.
If you’ve used your Logitech G915 for less than three years, you can try the practical fixes mentioned below.
By understanding these points, you can make informed decisions based on the current state and age of your Logitech G915.
How To Fix Logitech G915 Not Charging
Verify the USB Charging Cable and Power Source
If your Logitech G915 keyboard isn’t charging, start by checking the charging cable and port. Make sure the cable isn’t damaged and is properly connected to both the keyboard and a power source.
If the cable appears to be in good condition, try charging from a different power source or USB port. If the problem persists, it could indicate an issue with the charging port or battery.
Clean the charging port carefully using a soft brush or compressed air to remove any debris that might be blocking the connection.
If the port seems damaged or the battery appears faulty, consider contacting Logitech’s customer support for further assistance and potential resolution.
Check the keyboard settings
To troubleshoot charging issues with your Logitech G915 Keyboard, it’s essential to verify the keyboard settings in the Logitech G HUB software. Follow these steps to ensure that the charging settings are correctly configured:
- Open the Logitech G HUB software on your computer.
- Navigate to the G915 keyboard settings.
- Look for the settings tab and select it.
- Within the settings tab, locate the power and charging section.
- Check if the “Automatically switch to USB power when connected” option is enabled. If not, select it to activate this feature.
By ensuring that this option is selected, you allow the keyboard to switch to USB power automatically when connected, which is crucial for charging functionality.
After adjusting the settings, try charging your Logitech G915 Keyboard again to see if the issue has been resolved.
Restart your keyboard and device
If your Logitech G915 keyboard isn’t charging, attempt restarting both the keyboard and your device. This action might help resolve any connectivity issues between them.
To restart your Logitech G915 keyboard, power it off and then back on again. For specific models, such as the Logitech G915, you should observe the caps lock light turning on for approximately 4 seconds before turning off. Ensure your Logitech G915 keyboard is adequately charged.
To restart your device, like a tablet or computer, simultaneously hold down the power and home (or equivalent) buttons until it resets. Release the buttons when the device’s logo appears.
After restarting, turn off your Logitech G915 keyboard and then turn it back on. You should see the caps lock light turning on for about 4 seconds and then turning off. Confirm your Logitech G915 keyboard is charging.
If, even after charging, the caps lock light fails to illuminate or remains dim, there might be an issue with your Logitech G915 keyboard. In such cases, consider reaching out to Logitech’s customer support for further assistance.
Also Read: klim Wireless Keyboard Not Charging
Reset the Keyboard
To reset a Logitech G915 keyboard, you can attempt holding down the power button for several seconds or, if applicable, removing and reinserting the battery.
This simple reset may help eliminate minor glitches or disruptions causing charging issues. If your Logitech G915 keyboard has a removable battery, removing and reinserting it can also reset the battery connection and potentially resolve charging problems.
For keyboards with non-removable batteries, it’s recommended to reach out to Logitech’s customer support for professional assistance.
Update firmware and software
To address the problem of a Logitech G915 keyboard not charging, consider updating its firmware and software.
Updating the firmware and software can be critical to ensuring the keyboard operates optimally. By checking for firmware updates on the manufacturer’s website and installing them if available, you can resolve any software-related issues contributing to the charging problem.
Keeping the keyboard’s software up to date is essential for maintaining its performance and compatibility with different devices.
Check the Battery
If none of the previously suggested solutions resolve the issue, there might be an underlying problem with the battery of your Logitech G915 Keyboard.
The Logitech G915 Keyboard is equipped with a Lithium-ion rechargeable battery, typically with a capacity of 3000mAh and 3.7 volts, which usually lasts around 3 years.
If you’ve been using the keyboard for longer than this period, it might be time to consider replacing the battery.
However, if you’ve recently acquired the keyboard, inspect for any signs of battery damage. Start by checking the battery level;
you can do this by pressing the power button for a few seconds until the battery level is displayed. If the battery level appears low, attempt charging the keyboard for a few hours before rechecking.
If it appears that the battery is the issue, you may need to either replace the keyboard or seek professional repair services.
If your Logitech G915 Keyboard is still under warranty, contacting Logitech’s customer support is the recommended course of action.
Contact Customer Support:
If you’ve exhausted all troubleshooting steps and none of the solutions provided have resolved the charging issue with your Logitech G915 Keyboard, it’s time to reach out to Logitech support for further assistance.
Contacting Logitech support enables you to access professional assistance from their dedicated customer service team.
They can provide specialized troubleshooting guidance tailored to your specific situation and may offer additional solutions or recommendations to address the problem.
When contacting Logitech support, be prepared to provide detailed information about the issue you’re experiencing, including any troubleshooting steps you’ve already taken.
This will help the support team better understand the situation and provide more effective assistance.
You can typically reach Logitech support through various channels, such as their official website, email support, or phone support. Check Logitech’s official website for the most up-to-date contact information and instructions on how to reach their support team.
Remember to have your keyboard’s model number, serial number, and purchase information handy when contacting support, as this information may be required to assist you effectively.
Maintenance Tips:
In addition to troubleshooting steps, adopting these maintenance practices can ensure the long-term health of your Logitech G915:
- Regular Cleaning: Keep your keyboard clean from dust, debris, and spills. Use compressed air to remove dust from the keys and ensure a smooth charging connection.
- Temperature Control: Avoid exposing your G915 to extreme temperatures. High heat or cold can affect battery performance. Store and use your keyboard in a controlled environment.
- Proper Storage: If not in use for an extended period, store your G915 in a protective case to prevent dust buildup and potential damage.
- Firmware and Software Updates: Stay proactive in checking for firmware and software updates to benefit from the latest improvements and bug fixes.
Conclusion
The Logitech G915 not charging issue can be a vexing problem, but with these 7 comprehensive fixes, users can troubleshoot and resolve the issue efficiently.
By systematically eliminating potential causes, from faulty cables to software glitches, users can ensure that their G915 keyboard consistently receives the power it needs.
Remember to check for firmware updates regularly and follow the steps outlined in this guide for a seamless and enjoyable gaming or working experience.
