Zagg Keyboard Not Charging: Causes and Solutions

If you’re facing issues with your Zagg keyboard not charging, you’re not alone. Zagg keyboards are known for their quality and performance, but like any electronic device, they can encounter problems, especially when it comes to charging.

This article will explore common issues, possible causes, and practical solutions to get your Zagg keyboard back up and running.

First Thing First:

Before we dive into the fixes, it’s important to note a few things about Zagg keyboards.

If you have recently bought your zagg keyboard and facing charging issue, you can easily get a refund or replacement as most Zagg keyboards come with a warranty.

Additionally, the average lifespan of a zagg keyboard is 3 to 4 years or approximately 500 charging cycles, so if your keyboard is older than that, it may be time for a new one.

Possible Causes of Charging Issues

Possible causes of charging issues with Zagg Keyboard can be:

1. Wrong cord or charger: The cord may be wrong if the charger works with the iPad and is the USB type.
2.  Bluetooth connection issues: If Folio cannot establish or maintain a Bluetooth connection, reset the Bluetooth module by charging the keyboard. Forget and re-pair the Folio.
3.  Design and manufacturing issues: The design and manufacturing of the charging system might be an issue.
4.  Dead battery: If the LED status light does not illuminate and the keyboard doesn’t operate correctly, there may be a simple explanation, such as a dead battery or an unsuccessful pairing.
5.  Charging port issues: If the charging port is damaged or dirty, it may cause charging issues.
6.  Software issues: If the iPad software is outdated or has bugs, it may cause charging issues.

Solutions for Zagg Keyboard Not Charging

If you’re encountering issues with your Zagg keyboard not charging, there are several solutions you can explore:

Check the charging cable and port

If your Zagg keyboard is not charging, the first step is to check the charging cable and port. Make sure the cable is not damaged and is properly connected to the keyboard and a power source.

If the cable is working properly, try using a different power source or USB port to charge the keyboard.If the keyboard still won’t charge, it may be a problem with the charging port or battery.

Try cleaning the charging port with a soft brush or compressed air to remove any debris that may be blocking the connection.

If the port is damaged or the battery is faulty, you may need to contact Zagg’s customer support for further assistance.

Restart your keyboard and device

If your Zagg keyboard is not charging, try restarting your keyboard and device. This can help resolve any issues with the connection between the keyboard and the device.

To restart your Zagg keyboard, turn it off and then turn it back on. For some models, such as the ZAGGkeys PRO/PROplus, you should see the caps lock light turn on for about 4 seconds and then turn off. If not, charge your Zagg keyboard.

To restart your device, such as an iPad, hold down the home and power button simultaneously until it resets. Let go of the buttons when you see the Apple logo.

Then, turn off the Zagg keyboard and turn it back on. You should see the caps lock light turn on for about 4 seconds and then turn off. If not, charge your Zagg keyboard.

After charging, slide the power switch on. If the caps lock light does not illuminate for a few seconds and go dim, you may have a problem with your Zagg keyboard. In this case, contact Zagg customer support for further assistance

Update firmware and software

If your Zagg keyboard is not charging, updating the firmware and software can help resolve the issue.Zagg provides a Keyboard Firmware App that can be used to update the keyboard’s firmware. This app is available for both iOS and Android devices.

Additionally, updating the software on your device can also help resolve charging issues. For example, if you are using an iPad, you can check for software updates and install any available updates.

In some cases, updating the firmware and software may not resolve the issue, and you may need to purchase a firmware update kit from Zagg. 

This kit is designed to fix intermittent charging issues and comes with a 3-in-1 travel charger with MagSafe.

Reset the keyboard

If your Zagg keyboard has a reset button, try pressing it to reset the device. If not, you can perform a manual reset by holding down the power button for 10 seconds and then releasing it.

This will clear any temporary settings that may be causing the charging issue.

Check for battery damage

If none of above solutions work, there might be problem in battery, Remember that the Zagg Folio keyboard uses a Lithium Polymer (LiPo) battery with a capacity of 950 mAh which has a life cycle of about 3 years. So, if you have used your battery for more than 3 years then you should consider replacing the battery.

But, if you have recently purchased the keyboard, check for any battery damage. Firstly, check the battery level which can be done by pressing the power button for a few seconds until the battery level is displayed. If the battery level is low, try charging the keyboard for a few hours before checking again.

In some cases, users have reported issues with the charging port breaking or becoming damaged, which can prevent the keyboard from charging properly.

If this is the case, it may be necessary to replace the keyboard or have it repaired by a professional. If the keyboard is still under warranty, contacting Zagg’s customer support is the best course of action.

Seek Customer Support:

If none of the above steps resolve the charging issue, it’s advisable to contact Zagg’s customer support for professional assistance.

They can provide guidance and troubleshooting specific to your keyboard model. If your keyboard is under warranty, you may also have the option to return it for a replacement.

Conclusion

In conclusion, a Zagg keyboard not charging can be frustrating, but you can often resolve the problem with proper troubleshooting steps and solutions.

You can enjoy uninterrupted typing on your favorite devices by inspecting the charging cable, resetting the keyboard, and keeping your firmware up to date.