In the fast-paced world of technology, encountering issues with your Alienware keyboard not working can be frustrating.

Whether you’re a gaming enthusiast or using your Alienware for work, a malfunctioning keyboard can disrupt your workflow.

Fortunately, various solutions exist to address this problem, and this comprehensive guide will explain each step in simple, easy-to-understand language.

First and Foremost

If you recently bought your Alienware keyboard and it’s acting up, it’s wise to ask for a refund. This will save you time and money! Consider other keyboards within the same price range, like “Razer Cynosa V2” and “HyperX Alloy Elite 2,” which might offer better performance.

Usually, an Alienware keyboard works great for about 17 months or 1.5 years. If you’ve been using it that long, you already have your money’s worth.

Fixing it might only provide a short-term solution of one or two months. And if you’re gaming, there may be better ideas than trusting a fixed keyboard.

If your Alienware keyboard is younger than 1.5 years, you can try our practical fixes mentioned below.

How to Fix Alienware Keyboard Not Working

Now, let’s explore some easy ways to troubleshoot and fix common Alienware keyboard issues:

Check Physical Connections

The first step is to check the physical connections to fix an Alienware keyboard that is not working. 

This includes ensuring that the keyboard is properly connected to the computer and that the connection is not loose. 

If the keyboard is wireless, it is essential to check the battery level and ensure it is connected to the computer via Bluetooth or a wireless receiver.

Restart Your Computer

The simplest solution is often the most effective. Restarting your computer can resolve temporary glitches that may be causing your Alienware keyboard to malfunction.

It’s like giving your system a quick refresh, and this step should be your first go-to when facing keyboard issues. 

Users have reported success with this method in various Alienware models like the m15 R7, x17 R1, and x17 R4. 

To restart your laptop, follow these steps:

  1. Save any open files or documents.
  2. Click on the Start button or press the Windows key on your keyboard.
  3. Click on the Power icon.
  4. Select Restart.
  5. Wait for your laptop to shut down and restart.

After your laptop has restarted, check if the keyboard is working properly. If the issue persists, try other solutions, such as updating the keyboard driver or resetting the laptop’s BIOS.

Uninstall Your Dell Laptop Keyboard Driver

To resolve the Alienware keyboard issue where the keyboard is not working, one of the solutions involves uninstalling the Dell laptop keyboard driver. This process can help troubleshoot and fix the problem. Here are the steps to follow:

  • Right-click on the Start menu and select Device Manager.
  • Locate and expand the Keyboard section.
  • Right-click on your keyboard driver software and choose Uninstall device.
  • Once the uninstallation is complete, restart your Dell laptop. Windows should automatically reinstall the keyboard driver during the restart.

Uupdate keyboard Drivers

One potential solution to the issue of an Alienware keyboard not working is to update the keyboard driver. 

A Reddit user facing a similar problem shared their success in fixing it by updating the keyboard driver via Alienware Update and reinstalling the latest BIOS firmware.

Here’s how you can update the keyboard driver:

  1. Go to the Device Manager on your computer.
  2. Locate the keyboard driver under the “Keyboards” category.
  3. Right-click on the keyboard driver and select “Update driver” from the context menu.
  4. Choose “Search automatically for updated driver software” and follow the prompts to complete the update process.
  5. After updating the driver, restart your computer to ensure the changes take effect.

If updating the keyboard driver doesn’t resolve the issue, you can try other potential solutions, such as uninstalling and reinstalling the driver, checking for BIOS updates, or using a different USB port.

Clean your Keyboard

Dust and dirt can gather between the keys, making them less responsive. Keeping your keyboard clean solves the issue and helps prevent future problems, keeping it working at its best.

 Here are the steps you can follow:

  • Disconnect the keyboard from the computer.
  • Use a soft, dry cloth to gently wipe down the keyboard and remove debris or dust.
  • You can use a small brush or compressed air to clean out any sticky residue if there are any sticky keys.
  • If the keyboard has a removable keycap, gently pop it off and clean it with a cloth or brush.
  • Reconnect the keyboard to the computer and test to see if it works properly.

Also Read: Sandstrom Bluetooth Keyboard Not Working

Run the On-Screen Keyboard

If your physical keyboard remains unresponsive, try using the on-screen keyboard as a temporary solution.

You can access it by clicking on the Start menu, typing “On-screen keyboard,” and selecting the result. While not a permanent fix, it allows you to continue using your computer until the issue is resolved.

Contact Dell Support

If all else fails, it’s time to contact the experts. Dell support is there to assist you with any persistent keyboard issues. They can provide personalized guidance and solutions based on your Alienware model and configuration.


In conclusion, facing problems with your Alienware keyboard not working can be a frustrating experience.

However, these simple and practical steps can efficiently troubleshoot and resolve the issue.

Whether you need a quick restart, driver updates, or to contact Dell support, there’s a solution for you.

Keep this guide handy for future reference, and may your Alienware keyboard-related troubles be a thing of the past!

Winston, an experienced engineer with over 10 years in the tech industry, graduated from Stanford University. Having worked with renowned tech leaders like InnovateTech, Nexus Solutions, and Quantum Systems, his expertise shines through in his blog, Tech Fixes, where he shares practical solutions to common product issues.