Wireless charging has become an integral part of our daily lives, providing convenience and eliminating the hassle of tangled cables.

However, it can be frustrating when your Cygnett wireless charger refuses to cooperate. Before panicking or considering replacing your charger, let’s delve into the possible causes and practical fixes.

First and Foremost

If you’ve recently purchased a Cygnett wireless charger and it’s already causing problems, you should seek a refund promptly.

Save both your money and time. There are alternative wireless chargers in the market that offer better performance at a similar price point, such as “Anker” and “RavPower.”

The typical lifespan of a Cygnett wireless charger in optimal condition is around 7-12 months. Consider it a good run if you’ve been using your charger for this duration.

Attempting to fix it may only provide a temporary solution, and the charger might give out again within 1 or 2 months. It might not be the most reliable choice if you rely on more travel choices.

If you’ve owned your Cygnett wireless charger for less than 7-12 months, there’s still hope. Try the practical fixes mentioned below to troubleshoot and resolve your issues.

These fixes aim to address common problems and extend the usable life of your charger.

How to Fix Cygnett Wireless Charger Not Working

1. Compatibility Check: 

One of the primary reasons for a Cygnett wireless charger not working could be incompatibility.

Ensure your device is compatible with wireless charging and your phone case is thick enough. Phones featuring metal parts may not be compatible with wireless charging, so check your device specifications.

Here are some tips to check your phone’s compatibility:

  • Verify the product specifications and compatibility details provided by Cygnett for your specific wireless charger model.
  • Check your phone for the Qi certification logo, indicating its compatibility with wireless charging technology.
  • Refer to the manufacturer’s website or user manual for your phone to confirm its support for wireless charging and any specific requirements or recommendations for using a wireless charger.
  • If your phone isn’t compatible with the Cygnett wireless charger, consider using an alternative wireless charger that matches your phone’s compatibility or resort to a wired charging solution instead.

2. Restart Your Device: 

Restarting your phone is another potential solution if your Cygnett wireless charger isn’t functioning properly. System glitches can sometimes affect the wireless charging feature, making a restart beneficial.

To restart your phone, follow these simple steps, which can vary based on your phone model. For instance, if you own an iPhone, start by restarting your device and then verify if the wireless charging feature operates correctly.

If the issue persists, consider updating your iPhone to the latest operating system version to ensure optimal performance of the wireless charging feature.

3. Power Source Inspection: 

When your Cygnett wireless charger isn’t working, start by checking your power source. Ensure that the charger is correctly plugged into a functioning power outlet. If you’re using a USB cable, verify that it’s undamaged and securely connected to both the charger and your device.

For wireless charging pads, check for a power indicator light. If it’s off or flashing, it may indicate a power source problem. Try a different outlet or USB cable to troubleshoot.

If you’re using a portable power bank for wireless charging, ensure it’s fully charged and the USB port is intact. Test with another cable or power bank to rule out issues.

Sometimes, compatibility between the power source and the wireless charger can cause malfunctions. For instance, using a fast charge power source with a wireless charger not supporting fast charging might lead to issues.

Experiment with a compatible power source to see if it resolves the problem. If challenges persist with your Cygnett wireless charger, explore other troubleshooting solutions on this list.

4. Proper Positioning: 

Positioning is crucial for wireless charging to work effectively. Make sure your phone is correctly aligned on the charging pad.

To ensure your phone is correctly aligned on the charging pad of a Cygnett wireless charger, you can follow these general steps:

  1. Magnetic Alignment: Cygnett wireless chargers feature inbuilt magnets that work seamlessly with MagSafe technology to allow for perfect charging alignment every time. Simply place your device on the magnetic charging pad, and the magnets will help align it correctly for charging.
  2. Adjustment: Some Cygnett wireless chargers, such as the PrimePro 15W, have a removable and adjustable charging pad. You can unscrew the tightening screw and adjust the wireless charging pad to ensure your device is aligned for optimal charging

5. Hardware Issues: 

If all else fails, there might be an underlying hardware problem with the wireless charging pad or your phone. In such cases, contacting Cygnett’s customer support for further assistance is recommended.


In conclusion, troubleshooting your Cygnett wireless charger when it is not working can be a systematic process.

By methodically going through these steps, you increase your chances of identifying and resolving the issue.

Embrace the convenience of wireless charging by addressing these challenges, and you’ll be back to a wire-free charging experience in no time.

Winston, an experienced engineer with over 10 years in the tech industry, graduated from Stanford University. Having worked with renowned tech leaders like InnovateTech, Nexus Solutions, and Quantum Systems, his expertise shines through in his blog, Tech Fixes, where he shares practical solutions to common product issues.